A service assistant grounded in real product knowledge.
An AI service layer that helps customers get accurate answers and helps support teams resolve tickets faster.
Support could not keep up with catalogue change.
Agents searched across PDFs, old tickets and product pages. Answers varied, wait times grew, and customers lost confidence when information was wrong.
The solutionAnswers from the source of truth.
We built an assistant that retrieves from product data, policies and order status, then drafts a response for the customer or the agent. It never invents stock, price or policy details.
Results the business could measure.
Built into the product.
Customer assistant
Shoppers get clear answers without waiting in a queue.
Agent copilot
Support teams receive a draft based on the right source documents.
Live knowledge
Catalogue, policy and order data stay connected to every reply.
The stack behind the product.
“The assistant sounds helpful because it is actually using our product data, not guessing.”
MPMeera PatelHead of Customer Experience, Mercury
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