Real-time fleet coordination for drivers and dispatch.
A mobile and dispatch system that keeps routes, jobs and exceptions visible to the people moving goods every day.
Dispatch was running on calls and guesswork.
Job updates arrived late, drivers used personal chat apps, and exceptions were discovered after the customer asked. The operation could not see the fleet as it actually was.
The solutionLive jobs, live locations, clear next actions.
We built a driver app and a dispatch console. Jobs, ETAs, proof of delivery and exceptions now update in one place, so coordinators can reassign work before a delay becomes a complaint.
Results the business could measure.
Built into the product.
Live operations
Dispatch sees vehicles, jobs and exceptions as they change.
Driver workflow
Assignments, navigation cues and delivery proof sit in one app.
Exception handling
Late jobs and failed drops surface before the customer calls.
The stack behind the product.
“Dispatch finally sees the same operation the drivers are living. That changed how we run the day.”
JTJames ThomasHead of Operations, Northstar
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